Luckin33 values the privacy of every member. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe transparency is the foundation of trust — and your trust is what we value most.
Six core principles that underpin how luckin33 manages the personal data of Malaysian members
Luckin33 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, processing, and storage is carried out in accordance with the strict principles of the PDPA to ensure that the privacy rights of every Malaysian member are protected.
All data transmitted between your device and luckin33's servers is protected with 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB. Your personal and financial information cannot be stolen or intercepted by unauthorised parties.
Luckin33 has never sold, rented, or transferred member personal data to any third party for commercial or marketing purposes without your explicit consent, and never will. Your data belongs to you – we are only its custodian, not its owner.
Luckin33 only collects data that is strictly necessary to provide the platform's services to you. We do not request information irrelevant to your use of the platform, and we do not retain data longer than required under Malaysian legal obligations.
As a luckin33 member, you have the full right to access the personal data we hold about you, request corrections if any details are inaccurate, and under certain circumstances, request that your data be deleted. Requests can be submitted at any time by emailing our privacy team.
In the event of any data security breach involving member personal information, luckin33 is committed to notifying affected members within 72 hours of discovering the incident – in line with international data protection best practices.
Welcome to the Privacy Policy luckin33. This document forms part of our commitment to being transparent with you about how your personal data is handled when you use our Sports Betting platform.
Luckin33 is the data controller responsible for the personal data you provide to us during registration, platform use, and communications with our support team. We handle your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
By using the luckin33 platform, you agree to the collection and use of data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account and request deletion of your data.
Note: This policy is written in Bahasa Melayu for the convenience of Malaysian members. In the event of any conflict in interpretation, the Bahasa Melayu version shall prevail for members within Malaysia.
Luckin33 collects various types of personal data depending on how you interact with our platform. We only collect what is necessary for the purposes stated in this policy — nothing more, nothing less.
During account registration and use of the luckin33 platform, you provide the following information directly:
When you use the luckin33 platform, our systems automatically record the following technical information:
To meet Know Your Customer (KYC) identity verification requirements, luckin33 may request additional documents in certain situations:
KYC documents are only requested in specific situations, such as prior to withdrawals exceeding a certain threshold or when additional security verification is required. This is not a routine procedure for all members.
Luckin33 uses the data we collect solely for legitimate purposes. Below is a detailed explanation of each purpose for which your data is used:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Registration processing & account verification | Full name, IC number, date of birth, phone number, email address | Contractual fulfilment |
| Deposit & withdrawal processing | Bank name, account number, transaction records | Contractual fulfilment |
| Customer support & complaint resolution | All account data and related betting records | Contractual fulfilment |
| Fraud prevention & anti-money laundering | IP, activity logs, financial data | Legal obligation |
| Age verification & KYC | IC/passport, supporting documents | Legal obligation |
| Platform improvements & usage analytics | Technical data, usage patterns (anonymised) | Legitimate interests |
| Promotional communications & offers (with consent) | Email, phone number | Consent |
For clarity, luckin33 will not use your personal data for the following purposes without your explicit consent:
Luckin33 does not sell or rent your personal data to anyone. However, in the course of operating the platform, we may need to share certain data with selected third parties in limited and specific circumstances.
To process your deposits and withdrawals, luckin33 shares the necessary transaction information with local Malaysian payment service providers, including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and banks supporting FPX such as Maybank and CIMB. This data sharing is limited strictly to information required to process the transaction, and these providers are subject to their own privacy policies and Bank Negara Malaysia regulations.
Luckin33 may be required to disclose your personal information to the relevant Malaysian authorities if obligated to do so by law, court order, or direction from a law enforcement agency. This includes the Malaysian Anti-Corruption Commission (MACC), the Royal Malaysia Police (PDRM), or the Malaysia Department of Insolvency in cases involving legal investigations.
The luckin33 platform relies on technical infrastructure services from trusted third-party providers. These providers may have limited access to user data as part of delivering their services. luckin33 ensures that all third-party technology providers sign data processing agreements requiring them to uphold security standards equivalent to our own.
Important: luckin33 never shares members' personal data with other betting companies, marketing platforms, or any third party for commercial purposes beyond what is stated in this policy.
The security of member personal data is luckin33's highest priority. We continuously invest in our cybersecurity infrastructure to ensure your data is protected at every level.
While luckin33 takes all reasonable steps to protect your data, no security system is 100% foolproof. We encourage members to use strong passwords, enable 2FA, and never share their login credentials with anyone.
Luckin33 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with it, and deliver more relevant content.
You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the luckin33 platform – you may be unable to log in or complete transactions properly. We recommend only disabling non-essential cookies if you have specific privacy concerns.
In addition to cookies, luckin33 uses browser local storage and session storage to hold temporary session data — such as unconfirmed bet slip details and current display preferences. This data remains on your device only and is automatically cleared when your session ends or you log out.
The Malaysian Personal Data Protection Act 2010 (PDPA) grants you specific rights over the personal data we hold about you. luckin33 fully respects and supports the exercise of all these rights.
You have the right to obtain a copy of the personal data luckin33 holds about you. Requests will be processed within 21 business days.
If the personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Contact luckin33 support to update your information.
You may request the deletion of your personal data, subject to legal record-keeping obligations that require us to retain financial transaction data for a minimum period.
You may object to the processing of your data for direct marketing purposes at any time – we will stop immediately, no questions asked.
You have the right to receive your personal data in a machine-readable format (such as CSV) for transfer to another service provider, should you choose to do so.
In certain circumstances, you may request that luckin33 restrict the processing of your data while any dispute regarding its accuracy or the lawfulness of processing is being resolved.
To exercise any of the rights above, send us a written request by email at support@luckin33.click with the subject line "PDPA Privacy Rights Request". Please include your full name, luckin33 account number, and a description of the right you wish to exercise. We will respond within 14 business days of receiving your request.
The exercise of certain rights may be restricted by legal obligations — for example, Malaysian financial law requires us to retain transaction records for a minimum of 7 years. In such cases, we will clearly explain the applicable restrictions to you.
Luckin33 does not retain your personal data longer than necessary for the purposes it was collected, or as required under Malaysian law. The following are the retention periods for key data categories:
| Data Category | Retention Period | Reason |
|---|---|---|
| Financial transaction records (deposits & withdrawals) | 7 years after transaction | Malaysian financial legal obligations |
| Betting records & game history | 5 years after the transaction | Audit requirements and dispute resolution |
| Active account information | Throughout the active account period + 2 years | Customer support and auditing |
| KYC documents (copy of IC, bank statement) | 5 years after account closure | Legal AML/KYC requirements |
| Customer support communication logs | 3 years | Complaint resolution and service auditing |
| Analytics data and technical logs (anonymised) | 24 months | Platform improvements |
| Marketing data (if consent has been given) | Until you withdraw your consent | Member consent |
Once the retention period has expired or there is no longer a legal requirement to retain the data, luckin33 will securely delete or anonymise your personal data using industry-approved methods.
Luckin33 wants to keep you informed about our latest promotions, exclusive bonuses, and expert betting tips. That said, we fully respect your communication preferences.
You can manage your marketing communication preferences in several ways:
Unsubscribe requests will be processed within 5 business days. After that, you will no longer receive promotional communications from luckin33, though you will continue to receive important transactional communications.
Luckin33 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to relevant Malaysian law, or platform improvements that require new data collection or use.
When we make significant changes to this Privacy Policy, we will notify you via:
Minor changes such as spelling corrections or clarifications that do not alter the substantive content of the policy may be made without prior notice, though the latest version will always be available on this page with an accurate update date. For material changes — such as the collection of new data types or changes to the purposes for which data is used — we will seek fresh consent from members before those changes take effect.
Continued use of the luckin33 platform after the effective date of an updated Privacy Policy constitutes acceptance of those changes. If you do not agree with the changes, please contact us to close your account before the effective date.
If you have any questions, concerns, or complaints about how luckin33 handles your personal data, or if you wish to exercise any of the rights granted to you under the Malaysian PDPA, please contact our Data Privacy Officer through the following channels:
We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions of the luckin33 Privacy Policy. For any queries regarding earlier versions or changes that have been made, please contact us at support@luckin33.click.
Frequently asked questions from Malaysian members about privacy and data protection at luckin33
Read these important documents for a full understanding of luckin33's policies and terms
The complete rules governing use of the luckin33 platform — covering accounts, deposits, betting, and promotions.
Read Terms & ConditionsSelf-control tools, guidance on identifying problem gambling, and support resources available 24/7.
Learn MoreAnswers to the most frequently asked questions about deposits, withdrawals, betting, and your luckin33 account.
View FAQsOver 210,000 Malaysian members trust luckin33 with their personal data and winnings. Sign up for free, deposit a minimum of RM20 via Touch 'n Go or DuitNow, and enjoy the best Sports Betting experience with your privacy fully protected.